DB cluster timeout issue
Major incident
Clay Control Center (CCC)
KS Identity Server
KS Core API
KS Connect API
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Larry Commissioning
Larry Commissioning API
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Larry Support
Larry Support API
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2023-07-03 11:43 UTC
·
1 hour, 50 minutes
Updates
Resolved
July 3, 2023 · 13:33 UTC
All database clusters have been recovered and are currently operational.
Monitoring
July 3, 2023 · 11:43 UTC
At this moment, the API calls and synchronization services experience intermittent issues that lead to increased processing latency.
LAM and OA syncs latency increases 5-10 times, causing sync delays of up to 30 seconds which is still inside the agreed SLO. Processing is resilient, so we don’t experience an increase in the number of completely failed syncs.
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