Notification emails are delayed

Minor incident Salto KS Web Application
2025-12-18 16:30 UTC · 2 hours, 40 minutes

Updates

Resolved

We scaled up our services to help process the load and now we see emails are being sent instantly again.

We are now marking this incident resolved.

December 18, 2025 · 19:09 UTC
Issue

Currently we are experiencing delays with our email service provider.

Emails are taking over 1 hour to be processed but are being processed slowly. This affects all email related notifications such as, user sign up notifications and any configured notifications in-app.

We are in touch with our provider and are hope to resolve this soon.

December 18, 2025 · 18:08 UTC

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